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WilliamsRDM’s COVID-19 Response

WilliamsRDM & StoveTop FireStop Statement on (COVID-19), Coronavirus.

We are continuing to monitor and update this page daily. Last updated: 3/24/2020

[UPDATE: March 24, 2020] 

In light of the new Shelter in Place order going into effect at 11:59PM, March 24th in Fort Worth, Tarrant County and is already in place for Dallas County, WilliamsRDM has made the decision to allow those employees currently set up to work from home to begin doing so effective tomorrow, March 25, 2020 through the end of the current order, April 3, 2020. The goal of allowing certain employees to work from home is to reduce the number of employees physically in the building and therefore trying to lower the potential exposure risk. Those who continue to work in the facility, will be required to follow the guidelines for social distancing and hygiene.

WilliamsRDM is an essential employer and as such we have a responsibility to maintain operations.  While this is an uncertain time for our country, we are fortunate that we can continue to keep our doors open, our employees working, and our product lines running.

Please know we value each of you and our goal is to continue to provide a safe working environment while ensuring business continuity that will thrive past this pandemic.

Thank you for continuing to choose StoveTop FireStop and WilliamsRDM.

Della Williams
President & CEO
WilliamsRDM

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[March 20, 2020]

I wanted to take this opportunity to share with our WilliamsRDM community at-large the extra precautions WilliamsRDM & StoveTop® FireStop are taking to keep our employees, customers, and vendors safe, while continuing to keep our facility open to receive orders, and manufacture and ship products with confidence. 

WilliamsRDM & StoveTop FireStop are following the guidelines set by The Office of Governor of the State of Texas, Greg AbbottThe Office of Fort Worth Mayor Betsy Price, National Association of Manufacturers (NAM), and The Centers for Disease Control and Prevention (CDC).

In response to the (COVID-19) outbreak, we have taken proactive measures for the safety of our employees, customers and vendors. As a manufacturer, working remotely is not always a viable solution for all of our employees. We will, until further notice, continue with regular production hours and accept visitors only as absolutely necessary Monday-Friday from 8:00 a.m. – 5:00 p.m. CDT.

We are encouraging everyone to exercise ‘social distancing’ while in our facility as much as possible. We have placed disinfecting wipes throughout our facility and encouraged employees to frequently clean surfaces in their work areas and wash their hands. If any employees are sick, we encourage them to stay home.

When possible, we will offer to communicate with customers and vendors via remote audio/video conferencing.The health and safety of our employees, customers and vendors is our main priority during this uncertain time. With that added focus, we are doing everything we can to meet our agreed delivery schedules.

Due to the elevated risks of the COVID-19 virus to WilliamsRDM & Stovetop FireStop community at-large, I have instituted the following policies and procedures:

  1. Prohibiting all non-essential business travel until further notice. 
  2. Suspending all-public meetings and trade shows appearances until further notice. 
  3. Reinforcing the need to follow local authorities’ guidelines and recommendations.
  4. Encouraging employees, vendors, and customers who are sick to please stay home. 
  5. Recommending WilliamsRDM & StoveTop FireStop contractors and vendors who are not feeling well to stay home to prevent the spread of germs. 

Regarding the handling of mail, packages, and deliveries:

The US Centers for Disease Control (CDC) have advised that the risk for transmission of the virus via packages is minimal, and we in normal practice have very few shipments from overseas.

There is no denying that COVID-19 has had an impact on our communities. Rest assured, WilliamRDM and StoveTop FireStop remain in close contact with governmental health agencies and the National Association of Manufacturers (NAM) and are taking the proper precautions as this situation evolves.

We remain committed to delivering product in a safe and effective manner. If you have any questions, please contact us at sales@stfs.com.

Thank you for being our loyal member of our team and for your trust in WilliamsRDM & StoveTop FireStop,

Della Williams
President & CEO
WilliamsRDM
Manufacturer of Stovetop FireStop

Manufacturer issues Limited Recall for automatic cooktop fire suppressors

[UPDATE] December 13, 2019— On Friday, December 6, 2019, the Consumer Product Safety Commission (CPSC) issued a press release and formal recall based on the ongoing issue detailed below. This is not a new or expanded recall, despite the recall date published. During this past year, WilliamsRDM has been working with its StoveTop FireStop® customers and the CPSC to return and replace all products affected by this recall.

November 12, 2018

FORT WORTH, TEXAS — WilliamsRDM, Inc. (www.williamsrdm.com), the designer and manufacturer of StoveTop FireStop® (www.stfs.com) automatic cooktop fire suppressors, has issued a limited recall on Rangehood (675-3D) and Microhood-White (677-2) products manufactured and shipped the week of November 7-November 13, 2016. All products manufactured and shipped prior to this timeframe or since are not affected.

WilliamsRDM was notified that one of its products did not perform as intended during a third-party demonstration. WilliamsRDM immediately conducted an internal investigation, which determined the issue potentially affect a limited number of STFS Rangehood and Microhood White products that used the component manufactured during the same timeframe as the ones used in the product which failed to deploy during the demonstration. STFS Microhood Black (677-1), STFS Plus® (679-3A), STFS Plus Sensor (679-S-3A), and STFS Plus LC (679-LC-3A) were not affected.

WilliamsRDM has contacted its distribution partners to identify all customers who might have installed these products during that time frame. WilliamsRDM has pledged to replace these products with new products free of charge. A letter will be sent to every end-user who may have purchased the product manufactured during this time frame detailing instructions on how to properly identify the products and exchange them for new products. A web page has also been set up as a resource: http://www.stfs.com/recall/

Anyone with questions about products that were purchased and installed during this time should email the STFS customer Support Team at stfs@stovetopfirestop.com or call 888-616-7976.

About STFS:  The original automatic fire suppressor, StoveTop FireStop was first conceived in the early 1970’s.  Over the last 45 years, the brand has expanded into multiple countries, and has grown from a single product offering into a full line of fire suppression products to cover a wide variety of residential kitchen configurations.

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