[UPDATE] December 13, 2019— On Friday, December 6, 2019, the Consumer Product Safety Commission (CPSC) issued a press release and formal recall based on the ongoing issue detailed below. This is not a new or expanded recall, despite the recall date published. During this past year, WilliamsRDM has been working with its StoveTop FireStop® customers and the CPSC to return and replace all products affected by this recall.
November 12, 2018
FORT WORTH, TEXAS — WilliamsRDM, Inc. (www.williamsrdm.com), the designer and manufacturer of StoveTop FireStop® (www.stfs.com) automatic cooktop fire suppressors, has issued a limited recall on Rangehood (675-3D) and Microhood-White (677-2) products manufactured and shipped the week of November 7-November 13, 2016. All products manufactured and shipped prior to this timeframe or since are not affected.
WilliamsRDM was notified that one of its products did not perform as intended during a third-party demonstration. WilliamsRDM immediately conducted an internal investigation, which determined the issue potentially affect a limited number of STFS Rangehood and Microhood White products that used the component manufactured during the same timeframe as the ones used in the product which failed to deploy during the demonstration. STFS Microhood Black (677-1), STFS Plus® (679-3A), STFS Plus Sensor (679-S-3A), and STFS Plus LC (679-LC-3A) were not affected.
WilliamsRDM has contacted its distribution partners to identify all customers who might have installed these products during that time frame. WilliamsRDM has pledged to replace these products with new products free of charge. A letter will be sent to every end-user who may have purchased the product manufactured during this time frame detailing instructions on how to properly identify the products and exchange them for new products. A web page has also been set up as a resource: http://www.stfs.com/recall/
Anyone with questions about products that were purchased and installed during this time should email the STFS customer Support Team at firstname.lastname@example.org or call 888-616-7976.
About STFS: The original automatic fire suppressor, StoveTop FireStop was first conceived in the early 1970’s. Over the last 45 years, the brand has expanded into multiple countries, and has grown from a single product offering into a full line of fire suppression products to cover a wide variety of residential kitchen configurations.