StoveTop FireStop Return Policy
While we make every effort to carefully manufacture and ship our products with the highest standards of quality, occasionally parts sustain damage during shipping and handling. If you should notice any damage to the product at the time of receipt, and it is determined to be a manufacturer’s defect or to have been damaged during shipment, we will accept a return and will replace the defective unit(s).
However, no returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact us at 817-872-1500 to receive a RMA number and a UPS shipping charge number. We will then replace the damaged items or credit the purchase amount. All sales are final. A minimum 15% restocking fee will apply to returns that are not the result of manufacturer error.
After receiving your RMA number, please ship your authorized return to the following address:
200 Greenleaf Street
Fort Worth, TX 76107